Transforming a Failing Parking Lot into a Durable, High-Performance Surface
Client: A Regional Retail Chain with Multiple Outlets
Location: Midwest, USA
Project Duration: 4 Weeks
Services Provided: Asphalt resurfacing, drainage correction, and sealcoating
Background
A regional retail chain faced severe deterioration in one of its busiest parking lots. Years of heavy traffic, harsh winters, and inadequate maintenance had led to potholes, cracks, poor drainage, and customer complaints. The store reported a 15% drop in customer satisfaction scores due to accessibility and safety concerns in the lot.
Challenge
- Safety Hazards: Multiple large potholes and uneven surfaces created tripping and vehicle damage risks.
- Water Drainage Issues: Standing water after rain accelerated pavement damage and reduced usable parking space.
- Time Constraints: The client needed minimal disruption to daily operations, with the parking lot remaining partially open during repairs.
Solution
Our asphalt roadway team created a phased construction plan to keep part of the lot operational while working on the rest.
Steps Taken:
- Assessment & Planning: Conducted a detailed site evaluation and identified subsurface issues contributing to rapid asphalt breakdown.
- Drainage Correction: Installed new catch basins and regraded the lot for proper water runoff.
- Asphalt Milling & Resurfacing: Removed the top 2 inches of damaged asphalt and replaced it with high-performance hot mix asphalt designed for heavy vehicle loads.
- Sealcoating & Striping: Applied a protective sealcoat to extend the pavement’s lifespan and re-striped the lot for improved traffic flow.
Results
- Durability: Projected lifespan increased by 12+ years with proper maintenance.
- Safety & Accessibility: Eliminated potholes and uneven surfaces, reducing risk of accidents.
- Customer Experience: Client reported a 20% improvement in customer satisfaction scores within 3 months of completion.
- Operational Continuity: 95% of store operations remained unaffected during the project.
Key Takeaway
Proactive maintenance combined with strategic asphalt resurfacing not only prevents costly repairs but also enhances safety, customer experience, and the longevity of commercial properties.